There was a lot of trial and error before we figured out how to use it effectively.” “It didn’t happen overnight,” Langley said. The operations staff still had to put the reports into the hands of the appropriate individuals to take action on the issues. “The historical information ensures that we know to the minute what happened, and as a communication tool, the form also helps keep everyone on the same page,” Langley said.īut he also pointed out that the form itself wasn’t a cure-all. Establish a standard means of communicating the issuesīoth components played important roles in helping TechRepublic improve its management of network issues.Provide historical information documenting when incidents occurred.Nishikawa stepped in by designing the outage form, which was intended to serve two purposes: Langley said that staff members were sometimes confused about how and to whom they should report problems. The complexity of its network increased greatly, along with the challenge of establishing and maintaining solid lines of communication among the organization entities and individuals responsible for managing the merged network. When TechRepublic became a part of CNET in 2001, it suddenly found itself part of a globally distributed corporation. We have put together a network outage report template you can download and use in your organization. TechRepublic’s experience demonstrates that this approach can help organizations by: Communication among the operations staff responsible for maintaining the site has improved as well. Senior Web Operations Engineer Kent Langley reports that since adoption of the template and implementation of methodologies relating to the reporting of network issues, TechRepublic has dramatically improved its handling of outages. TechRepublic documents its Web site outages using a template designed by mySimon Director of Technology Operations Ken Nishikawa. Using a standard form to report outages can serve several purposes that all lead to better network management. If your organization maintains its own business-critical Web site, documenting and responding to outages is essential. See how a standardized network outage form lets you gather data for reports, records of responses to problems, and a timeline documenting when issues occurred Download this outage form to improve network reporting
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |